When you purchase a ticket for a flight operated by us, you conclude a contract of carriage with us. This contract is governed by: (1) the conditions set out in your Itinerary/Receipt; (2) any applicable Tariffs; (3) these General Conditions of Carriage; and (4) any other regulations we may publish from time to time.
These General Conditions of Carriage (the “Terms”) apply to your Booking with OneClick Airways JSC, a joint-stock company registered in Georgia, with its registered address at: Georgia, Tbilisi, Mtatsminda district, Amaghleba III alley, No.2, Floor No.7, Apartment No.25.
These Terms incorporate by reference the following documents, which also apply to your Booking: Our Website Terms of Use, if you use our website; and Your Booking Confirmation and any specific conditions contained within it.
Please read these Terms carefully and ensure you understand them before booking any flights with OneClick Airways. We may update these Terms periodically, and you should review them prior to each booking, as the Contract for Carriage is concluded upon your payment of the Total Fare and our issuance of the Itinerary.
Particular expressions and words in this document have specific meanings that may be unique to this document and may differ from other airlines. When certain words and phrases are capitalized in these Terms, they are defined terms with the meaning given in Article 2 below.
In these Terms, when we refer to “OneClick Airways” or “OneClick”, “we”, “us”, or “our”, we mean OneClick Airways JSC; and when we refer to “you” or “your”, we mean you as the Passenger or the Booker on a Booking.
These Terms govern the contractual relationship between OneClick and passengers. They are intended to ensure the safe, efficient, and fair transportation of passengers and their baggage. They apply to all carriage services provided by OneClick, subject to Georgian legislation and applicable international conventions. In the event of any inconsistency, the provisions of Georgian law and relevant conventions shall prevail.
Article 2: Definitions
ACCOMPANYING ADULT — means a passenger at least eighteen (18) years of age on the same Booking as a Minor, who accompanies them on the flight.
APPLICABLE LAW — means all laws, statutes, regulations, and mandatory guidelines of Georgia applicable to your Booking and travel, including, where applicable, the Convention.
BAGGAGE — means your personal property accompanying you in connection with your trip, comprising your Checked Baggage and Cabin/Unchecked Baggage, Extra On-Board Baggage or Personal Property (but excluding any items prohibited from carriage under these Terms).
BOOKING — means a booking for one or more OneClick Airways JSC flights which we have confirmed as accepted.
BAGGAGE IDENTIFICATION TAG — a document issued solely for identification of your Checked Baggage and which is placed on your Checked Baggage.
BAGGAGE CLAIM TAG — a document issued solely for identification of your Checked Baggage, affixed to your Boarding Pass.
BOOKER — means the individual above the age of consent and having full legal capacity or a legal entity who acts as an agent for the Passenger and makes the booking in his/her own name and on his/her own behalf and/or in other Passengers’ names and on their behalf. Booker also includes any individual or company paying to us the Total Fare as stated in the Itinerary of a Passenger, including travel agencies.
BOARDING PASS — a document (i) issued at the check-in counter against your booking code or your Itinerary and valid Travel Documents; or (ii) printed, downloaded, or displayed on your mobile device (Passbook or similar) after completing online or mobile check-in, permitting you to board the aircraft.
CABIN BAGGAGE — means your Baggage which we permit you to take on board the aircraft, subject to these Terms.
CUSTOMER SUPPORT — means our customer service provided by telephone; current numbers are available on the Website.
CANCELLATION FEE — the fee payable by you if you cancel a reservation, as provided in Paragraph 6.4.1 and in the amount specified on the Website at the time of the conclusion of the Contract.
CARRIER — includes the air carrier issuing the Ticket and all air carriers that carry or undertake to carry the Passenger and/or his Baggage thereunder.
CHECKED BAGGAGE — means Baggage of which we take custody and for which we issue a baggage identification tag.
CONVENTION — means, as applicable: (a) The Montreal Convention for the Unification of Certain Rules Relating to International Carriage by Air, done at Montreal on 28 May 1999; or (b) if the Montreal Convention does not apply by operation of law, any other convention, treaty, or law applicable to your carriage and binding upon OneClick Airways JSC.
CONTRACT — means the contract for air carriage of Passengers and Baggage concluded between you and OneClick Airways JSC.
FARE — means the price for air carriage from the Place of Departure to the Place of Destination, excluding Fees for Other Services.
FEES FOR OTHER SERVICES / SERVICE FEES — means the fees payable for optional services in connection with the air carriage, as set out on our Website.
GENERAL CONDITIONS OF CARRIAGE — the provisions applicable to the carriage by air of Passengers and Baggage performed by OneClick as set out in these Terms.
INFANT — means a passenger who is over 1 day old but under two years of age on the date of travel.
ITINERARY — means the document we issue to you after full payment of the Total Fare, which contains your booking details and forms part of your Contract.
MINOR — Passenger who is aged under 14 years at the time of travel; an INFANT is under two (but at least one day old) and a CHILD is over two and under fourteen; multiple children are “CHILDREN”.
ONECLICK AIRWAYS / WE / US / OUR — means OneClick Airways JSC.
OPTIONAL SERVICES — services provided by us or third parties in connection with the air carriage, as set out on our Website.
PASSENGER — means any person, except crew members, carried or to be carried in an aircraft pursuant to a Booking.
PASSENGER WITH REDUCED MOBILITY OR REQUIRING SPECIAL ASSISTANCE (PRM) — means a passenger whose mobility is reduced due to any physical disability, age, or illness, and whose situation requires special assistance.
PERSONAL PROPERTY — means small items listed in Article 8.4 that you may take onboard in addition to your Cabin Baggage.
SDR — means a Special Drawing Right as defined by the International Monetary Fund.
TARIFFS — means our published fares, charges, and related conditions of carriage on the Website.
TOTAL FARE — means the total price payable for all services provided by us, including the Fare and all Fees for Other Services.
TRAVEL DOCUMENTS — means passports, visas, health certificates, and all other documents required by law to enter or exit a country.
These Terms apply to all carriage of passengers and baggage by OneClick Airways JSC, except as provided by the Convention or mandatory Applicable Law.
These Terms apply to any flight stated on the Itinerary as operated by OneClick as carrier and to any flight otherwise performed by OneClick.
Your contract of carriage with us, and these Terms, shall be governed by and construed in accordance with the laws of Georgia.
Any dispute arising out of or in connection with this contract shall be subject to the jurisdiction of the competent courts at the plaintiff’s place of residence.
Flights Operated by Us on Behalf of Other Carriers: These Terms apply to any flight or segment operated by OneClick Airways JSC as the actual carrier, even if the flight is marketed and sold under the airline designator code, trade name, or brand of another air carrier (the “Contracting Carrier”).
In such circumstances, where you have a contract of carriage with the Contracting Carrier, our carriage of you and your baggage is subject to: (a) these Terms; and (b) the contracting carrier’s conditions of carriage to the extent they are not inconsistent with these Terms.
For the avoidance of doubt, when OneClick Airways JSC is the operating carrier, our liability provisions (Article 11), baggage rules (Article 8), conduct rules (Article 10), claim procedures (Article 12), and all other conditions governing the actual carriage shall apply and take precedence over any conflicting terms in the Contracting Carrier’s conditions.
The name of the actual operating carrier for your flight will be disclosed to you at booking, on your Itinerary, and/or at the airport, as required by applicable law.
Article 4: Booking
Bookings can be made directly via our Website. A Booking is confirmed only upon full payment of the Total Fare and our issuance of an Itinerary.
The Itinerary (and, for Checked Baggage, the Baggage Identification Tag) certifies the agreement of the Contract for Carriage by Air between you and us; no separate ticket will be issued.
We reserve the right to cancel any Booking not paid in full.
We will provide carriage to the person(s) named in the Itinerary and you may be required to produce appropriate identification.
You are responsible for providing accurate passenger names and contact details.
The Booker is deemed to act as an agent for all Passengers on the Booking and to have accepted these Terms on their behalf.
Furthermore, if the Booker is not a Passenger and the Booker’s contact details are provided in your booking, you agree that the Booker: (i) is responsible for receiving and relaying all communications from us or our service providers concerning the booking to all Passengers; and (ii) unless instructed otherwise in writing by the Booker or Passenger, we assume the Booker has valid authorisation from that Passenger to receive any refund and, where applicable, incidental expenses or compensation due under the Booking. We are not responsible for the Booker’s onward transfer of such amounts to the Passenger.
If you are a PRM and/or require special assistance (including carriage of a recognised assistance dog), inform us of your assistance needs and any mobility or other aids you wish to transport at least 48 hours before the scheduled departure.
Article 5: Fares, Taxes, and Payment
Fares are calculated in Georgian Lari (GEL) at the time of Booking and cover carriage from the airport at the Place of Departure to the airport at the Place of Destination.
The Total Fare includes all taxes, charges, and fees known at the time of Booking. You agree to pay any new or increased taxes, charges, or fees imposed by governments or airports after the Booking is made but before travel.
Some Additional Services and Other Services may be purchased after your Booking is made.
Payment must be made in full at the time of Booking in GEL, unless another currency is specified. We are not responsible for currency conversion differences charged by your bank or card issuer.
Unless we advise otherwise, the Booker must pay the Total Fare in full at the time of Booking. We must receive the Total Fare in the currency indicated by us within the prescribed timeframe, otherwise your Booking will be invalid and cancelled.
Article 6: Changes, Cancellations, and Refunds
Flight times are not guaranteed; schedules may change for operational, safety, or commercial reasons. If we make a significant change (e.g., cancellation or long delay) and you choose not to accept it, you may be entitled to re-routing or a refund of the Total Fare.
You may change your flight subject to payment of a Service Fee and any difference in Fare. You may cancel your Booking subject to deduction of a Cancellation Fee, as detailed on our Website.
Refunds, where applicable, will be made to the original form of payment within a reasonable timeframe.
Amendment of the Contract of Carriage by You: (a) You may cancel your Booking up to fourteen (14) days prior to scheduled departure. You will be entitled to a refund of the Total Fare after deduction of the Cancellation Fee. (b) If you cancel within fourteen (14) days prior to scheduled departure, you will be refunded the Total Fare after deduction of the Fees for Other Services.
You may change your flight to another available OneClick flight upon payment of the applicable Service Fee plus any fare difference. If the new fare is lower, the difference will not be refunded.
Article 7: Check-in and Boarding
You must arrive at the airport sufficiently in advance of your scheduled departure to complete check-in, baggage drop, security, and government formalities.
Check-in deadlines vary by airport and are published on our Website or via Customer Support. You are responsible for complying with these deadlines.
You must present a valid Boarding Pass and all required Travel Documents at the boarding gate.
If the Passenger fails to arrive in time at check-in or the boarding gate, or appears improperly documented and not ready to travel, we may cancel the space reserved for the Passenger and will not delay the flight. We will not be liable for any loss or expense due to the Passenger’s failure to comply with this Article.
Article 8: Baggage
Checked Baggage: You may purchase an allowance for Checked Baggage. Each piece must not exceed 32 kg and dimensions of 149 × 119 × 171 cm. Items unsuitable for carriage in the cargo hold (e.g., fragile items, electronics, valuables) should not be placed in Checked Baggage.
Cabin Baggage: One piece of Cabin Baggage per passenger is included in your Fare, subject to size and weight restrictions (e.g., 40 × 30 × 20 cm). You may purchase an allowance for a larger cabin bag.
Dangerous Goods: You are forbidden from carrying dangerous goods in your Baggage, including but not limited to explosives, gases, flammable liquids, and radioactive materials.
Personal Property: In addition to Cabin Baggage, you may carry the following items without a separate fee: (1) a coat or a blanket; (2) a mobile phone; (3) reading material for the flight; (4) for children under two: food for the flight; (5) duty-free items bought after security; (6) a pair of crutches for a person with a disability.
Article 9: Refusal and Limitation of Carriage
Right to Refuse Carriage: Carrier may refuse carriage of any Passenger or Passenger’s Baggage for reasons of safety or if, in its reasonable discretion, Carrier determines that such action is necessary to comply with applicable laws, regulations, or orders.
We may also refuse carriage if the Passenger is known to be inadmissible in the country of destination, or if their conduct, age, or mental/physical state requires special assistance, causes discomfort, or involves hazard or risk.
We may refuse carriage if the Passenger fails to observe Carrier instructions, refuses security screening, or if the applicable fare/charges have not been paid.
Limitation of Carriage: Unaccompanied minors, incapacitated persons, pregnant women, or persons with illness are accepted for carriage only subject to prior arrangement with us.
Article 10: Conduct Aboard the Aircraft
For safety reasons, you must obey all instructions from the aircraft commander and cabin crew.
We may deny carriage or remove you from a flight if your conduct jeopardizes safety, causes discomfort to others, or is disruptive, abusive, or offensive. You will be liable for all costs incurred as a result.
Smoking (including e-cigarettes) is strictly prohibited onboard our aircraft. Consumption of alcohol not purchased from us is also prohibited.
Article 11: Liability
Our liability for death, injury, delay, and loss of or damage to Baggage is governed by the Convention and these Terms.
For recoverable damages proven, our liability is limited to 128,821 SDRs per passenger, unless we prove the damage was caused by, or contributed to by, the negligence or wrongful act/omission of the injured or deceased Passenger.
Our liability for destruction, loss, or damage to Baggage is limited to 1,288 SDRs per passenger unless a higher value was declared in advance and a supplementary sum paid.
Our liability for delay is limited to 5,346 SDRs per Passenger.
We are not liable for any indirect or consequential damages.
Article 12: Claims and Time Limits
Baggage claims: Damage to Checked Baggage must be reported in writing immediately upon discovery and no later than seven (7) days from receipt. Claims for delay must be made within twenty-one (21) days from the date the Baggage was made available.
Claims for personal injury or death must be notified to us in writing as soon as possible.
All other complaints must be made in writing within two (2) months from the date of the incident.
For international carriage subject to the Convention, the right to damages is extinguished unless an action is brought within two (2) years.
Article 13: Other Provisions
If any provision of these Terms is found to be invalid, the remainder shall remain in full force and effect.
We reserve the right to amend these Terms at any time. The version effective at the time of your Booking applies to your Contract.
We collect and use your personal data in accordance with our Privacy Policy available on our Website.
